Question 1

Is this painting hand-painted?

Accepted Answer

YES. QIBI paintings are hand-painted oil paintings on canvas, with visible brushwork, real texture, and small natural variations from piece to piece.

Question 2

How should I care for a hand-painted oil painting?

Accepted Answer

Keep your painting away from direct sunlight, moisture, and strong heat. Dust gently with a soft dry cloth and avoid chemical cleaners.

Question 3

Are QIBI paintings ready to hang?

Accepted Answer

Yes. QIBI hand-painted oil paintings are supplied ready to hang.

Question 4

Does QIBI ship across New Zealand?

Accepted Answer

Yes. QIBI ships across New Zealand. New Zealand delivery is FREE for eligible orders and sent with tracked delivery from Auckland.

Question 5

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 6

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email.

Question 7

Do you ship internationally?

Accepted Answer

No. QIBI currently ships within New Zealand only. Orders are dispatched from Auckland with tracked NZ delivery.

Question 8

What is your return policy?

Accepted Answer

YES. You can request a return within 30 days of receiving your painting, provided it is unused, in its original packaging, and in the same condition it arrived. Please email hello@qibi.co.nz before sending anything back so we can confirm the return instructions.

Question 9

Can I exchange an item?

Accepted Answer

We do not process direct exchanges. If you would like a different painting, size, or frame option, we recommend requesting a return first. Once your return is accepted, you can place a new order for the item you prefer. Please email hello@qibi.co.nz before sending anything back so we can confirm the return instructions.

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