Question 1

Is this painting hand-painted?

Accepted Answer

YES. QIBI paintings are hand-painted oil paintings on canvas, with visible brushwork, real texture, and small natural variations from piece to piece.

Question 2

How should I care for a hand-painted oil painting?

Accepted Answer

Keep your painting away from direct sunlight, moisture, and strong heat. Dust gently with a soft dry cloth and avoid chemical cleaners.

Question 3

Are QIBI paintings ready to hang?

Accepted Answer

Yes. QIBI hand-painted oil paintings are supplied ready to hang.

Question 4

Is delivery free?

Accepted Answer

Yes. QIBI offers free standard delivery on orders to New Zealand and Australia. Orders are packed in New Zealand and sent with tracking.

Question 5

How long does delivery take?

Accepted Answer

New Zealand delivery is usually 2-3 business days. Australia delivery is usually 5-7 business days. Orders are packed in New Zealand and sent with tracking.

Question 6

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email.

Question 7

What is your return policy?

Accepted Answer

YES. You can request a return within 30 days of receiving your painting, provided it is unused, in its original packaging, and in the same condition it arrived. Please email hello@qibi.co.nz before sending anything back so we can confirm the return instructions.

Question 8

Can I exchange an item?

Accepted Answer

We do not process direct exchanges. If you would like a different painting, size, or frame option, we recommend requesting a return first. Once your return is accepted, you can place a new order for the item you prefer. Please email hello@qibi.co.nz before sending anything back so we can confirm the return instructions.

Item added to your cart

FAQ

Country/region

FAQ

Subscribe